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Phone Banking Guide.

cutalkCU*TALK… Convenience at Your Fingertips!

Straits Area Federal Credit Union makes it possible for you to have direct contact to your credit union accounts with just one phone call.  CU*TALK, our computer voice response system, which makes taking care of your credit union business faster, easier and safer! Because you can now get around-the-clock access to your accounts, this service is perfect for today’s busy lifestyles.

All you need to make contact with CU*TALK is a touch-tone phone, credit union access code, account number, and your Personal Identification Number (PIN). Now you are all set to take care of business!

CU*TALK Lets You Perform Numerous Transactions Like These:

  • Review account balances
  • Verify the date and amount of your transactions, including deposits, withdrawals, transfers and payments
  • Verify whether certain checks have cleared
  • Transfer funds between accounts
  • Make loan payments
  • Check current interest rates
  • Change your Personal Identification Number(PIN)
  • Obtain annual dividend and interest information

Whether you’re at home, at work, or thousands of miles away, CU*TALK puts your accounts right at your fingertips.

CU*TALK Guides You Through Each Step!

Step-by-step instructions make it easy to use CU*TALK:

  1. Using your touch-tone phone, call 1-800-860-5704
  2. The computer voice will answer and ask for your credit union’s access code.  You respond by entering 146 then the key.
  3. You will then be asked to enter your member number. Then press the # Key.
  4. Next, you will be prompted to punch in your Personal Identification Number(PIN). Enter your PIN and press the # key. Be careful if you enter your PIN incorrectly three times your PIN will be disabled.
  5. First Time Users- Your PIN number will be the last four digits of your Social Security number. For security purposes, after you enter the system, you will be prompted to change your PIN.
  6. From this point on, the CU*TALK procedure will vary depending on the transactions you wish to complete. CU*TALK will guide you through each step.
  7. When you have finished your last transaction simply hang up the phone.

Hint: The first set of options includes a brief tutorial (press “0”) with tips and hints for using the system. You can press * to return to the main menu at any time.

Main Menu Options

  1. Account inquiries, including balance and a list of recent transactions.
  2. Perform money transactions, including transfers.
  3. Hear current CU rates or calculate estimated loan payments
  4. Change your PIN.
  5. Change to a different member number.
  6. Other CU services, including locations and hours.
  7. N/a
  8. Repeat this menu
  9. End the call

Common Suffixes

Savings                         000

Checking                     001

Christmas Clubs       030

Vacation                      040